Booking Conditions
Confirmation
As per our company policy, booking will only be confirmed on receipt of full payment or advance of deposit.
Deposit & payment
Deposit can be settled online by credit card, bank transfer upon confirmation. The balance can be paid by bank transfer or by credit card three days at least before the trip departure or the use of our service. If payment is made by other mean than cash, all bank charges will be for sender.
amendment
There is no fee for any change or amendment you make prior to your final confirmation. Otherwise, amendment or cancellation fees may may be charged.
cancellation
Cruising Halong Bay must be informed in writing. Cancellation charges would be effective from the date we receive advice in writing and cancellation charges would apply as follows:
From 31 days and up: No charge
From 30 days to 15 days: 10% of the total tour/service costs
From 14 days to 8 days: 30% of the total tour/service costs
From 7 days to 1 day: 50% of the total tour/service costs
No show: 100% of the total tour/service costs
responsibility
Inclement weather, tide levels and operating conditions at sea may force changes in cruise itinerary and schedule at any time. Kayaking and swimming excursion, in particular, or relocated to another area due to rough weather.